Setting a Deposit Limit
Set your own maximum deposit limit on a daily, weekly, or monthly basis. It is the most effective way to stay within your budget.
Breaks & Cooling-Off
When you feel like you need a break, set a cooling-off period ranging from 24 hours to 6 weeks. Account access will be restricted during this time.
Self-Exclusion Feature
If you need a longer break, use self-exclusion to suspend your account for anywhere from 6 months to permanently.
Session Time Tracking
View your playtime in real time. If you set a daily session limit, you will receive an automatic notification when the time is up.
Age Verification
Only users aged 18 and above are permitted to play at gtk999. Age is strictly verified for every account during the KYC process.
24/7 Support
Our support team is always here for you, whatever the issue. Any questions about responsible gaming will be responded to promptly.
What Is Responsible Gaming and Why It Matters
Gaming and betting are a form of entertainment — much like watching a film or playing cricket. But when it goes beyond enjoyment and becomes a habit or addiction, it can have a negative impact on your life. gtk999 believes that responsible gaming is not just about following rules — it is a conscious choice to protect your financial health and peace of mind.
As online gaming continues to grow in Bangladesh, more people are enjoying its benefits — but the risks are real too. That's why gtk999 is committed to promoting responsible gaming for every member. Our platform offers a range of tools and features to help you stay in control of your gaming habits.
The core of responsible gaming is simple — do not spend more than you can afford to lose, set limits on your time and money, and treat gaming as entertainment rather than a source of income. gtk999 actively works to uphold these principles and stands by its members in any situation.
Gtk999's Core Responsible Gaming Principles
Gtk999 follows a set of core principles on responsible gaming that sit at the heart of every service and policy we offer. These principles are not just on paper — they are reflected in practice:
- Transparency: Game outcomes are entirely random and no one can guarantee a win — we make this clear at all times.
- Control features: Each member can set their own gaming limits — whether for deposits, losses, or session time.
- Minor Protection: Account registration is strictly prohibited for anyone under 18 and is enforced through verification.
- Support Availability: Support team contacts and external helpline information are always available whenever you need them.
- Advertising Ethics: gtk999 does not run any advertisements targeting vulnerable or at-risk individuals.
- Data Protection: Your gaming data is kept confidential and will never be used against you.
These core principles are also part of our licensing requirements. We believe that fostering a healthy gaming environment is not just a business responsibility — it is an ethical one.
Limit-Setting Benefits
Gtk999 provides a range of practical tools to support responsible play, all accessible directly from your account settings. Below is a full list of the available limit-setting features:
| Limit Type | Duration | Adjustable |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Yes (After 7 Days) |
| Loss Limit | Daily / Weekly / Monthly | Yes (After 7 Days) |
| Betting Limits | Daily / Weekly | Yes (After 7 Days) |
| Session Time Limit | Per Session | Instant |
| Cooling-Off Period | 24 hours – 6 weeks | After the Period Ends |
| Self-Exclusion | 6 months – Permanent | Under Restricted Conditions |
Limit reductions take effect immediately. However, increasing a limit requires a 7-day waiting period — this helps prevent impulsive overspending in the heat of the moment.
Recognize the Signs of Problem Gaming
Gaming problems often develop gradually and can be difficult to recognize on your own. Watch out for the following warning signs:
Overspending
Spending beyond your set limits and placing more bets in an attempt to recover losses.
Loss of Track of Time
Losing track of how long you have been playing, or spending far more time than you planned.
Neglecting Relationships
Prioritizing gaming over time with family or friends.
Emotional Distress
Feeling restless, irritable, or anxious when not playing, and turning to gaming to cope with stress.
Concealment
Hiding your gaming habits or spending from family or loved ones.
Compulsive Return
Returning to gaming repeatedly despite trying to stop, and being unable to stay in control.
How to Self-Exclude
Self-exclusion is a feature that lets you restrict or completely block access to your own account. It is fully confidential and offered without judgment. The step-by-step process is outlined below:
Go to Account Settings
Log in, click on the profile icon, and look for the "Responsible Gaming" option.
Select the Self-Exclusion Option
Click on the "Self-Exclusion" option. You can choose from 6 months, 1 year, or permanent exclusion.
Set Duration & Reason
Choose the duration that suits you. Providing a reason is optional, but it helps us improve our services.
Confirmation
Confirm with your OTP or password. Self-exclusion will take effect immediately and you will receive a confirmation message.
Contact Support (If Needed)
If you have trouble making changes through account settings, email our support team. We will take action within 24 hours.
Self-Assessment Questionnaire
Answer the following questions honestly to assess your gaming habits. If you answer "Yes" to three or more, consider seeking professional support.
Check Your Gaming Habits
Do you place bets beyond what you can afford?
Do you find yourself chasing losses by placing more bets to win back what you've lost?
Is gaming causing problems in your relationships with family or at work?
Do you feel restless or irritable when you're not playing?
Have you tried to stop gaming but been unable to?
Are you hiding your gaming habits from the people close to you?
Are you turning to gaming to escape stress or negative emotions?
Protection of Minors
Gtk999 maintains a strict policy against underage gaming. Our services are available to users aged 18 and above only, and we have put several measures in place to enforce this:
- Date of birth verification is mandatory at the time of registration.
- Age is verified during the KYC process using a national ID card or passport.
- If a member is found to be underage, their account will be closed immediately.
- We do not knowingly collect any information from minors.
- No advertising or promotions are directed at minors.
Parents can take control of their children's internet usage. Our support team is available to offer guidance on this. There are also various parental control software options on the market that can help ensure safe browsing for children.
Support & Resources
Gtk999 believes that reaching out for help when things get difficult takes real courage. Our support team is always ready to assist with any responsible gaming questions. Here are the ways you can get help:
Contact our support email. Responsible gaming matters are handled with the highest priority.
Log in to your account and reach us directly via live chat. Available 24/7.
If you need professional help with gaming addiction, please consult a mental health specialist. In Bangladesh, the National Mental Health Helpline and various counselling services are available and provide confidential support.
Frequently Asked Questions
Play Safe, Play Happy
Join gtk999 and take full advantage of our responsible gaming features. Your protection is our priority.